Fees & Insurance · Nanaimo & Across BC
Therapy Fees & Insurance in Nanaimo, BC
Transparent pricing. No surprises.
We believe cost should never be the reason someone doesn't get help. Here's exactly what therapy costs at TEO — and how we work to make it accessible.
Session fees
Individual Session
$150
per 50-minute hour
Couples Session
$175
per 50-minute hour
Initial Consultation
Free
15–20 minute call
Sliding scale fees
We offer reduced fees for clients who cannot afford the standard session rate. We believe mental health care is a fundamental human right — cost should not be the reason you don't get help.
Sliding scale availability depends on current capacity. If cost is a barrier for you, simply mention it when you reach out or during your free consultation. There's no judgment, no complicated process.
We'll do our best to find a rate that works for you.
Insurance coverage
We accept most extended health benefit plans that cover Canadian Certified Counsellors (CCC) or Registered Clinical Counsellors (RCC). Many employer-provided plans include mental health coverage.
Extended health benefits through employers
Sun Life, Manulife, Desjardins, Blue Cross, and similar
NIHB (Non-Insured Health Benefits) for eligible First Nations clients
Employee Assistance Programs (EAPs)
We recommend checking your coverage details before your first session. We provide a receipt after each session for direct claim submission.
Payment & practical details
Payment methods
We accept Interac e-Transfer and major credit cards. Payment is arranged through our Jane platform.
When you pay
Payment is typically due before or at the time of your session. We'll confirm this during your consultation.
Receipts
A receipt is provided after every session — formatted for insurance submission. Keep them for reimbursement claims.
Cancellation policy
We ask for at least 24 hours' notice if you need to cancel or reschedule. Late cancellations may incur a fee.
No surprise fees
The session fee covers your full appointment. We'll always be upfront about any additional costs.
Free first step
Your initial 15–20 minute consultation is always free. No commitment. No pressure. Just a conversation.
Have more questions?
Our FAQ page covers everything from how virtual therapy works to what insurance typically covers.
Ready to get started?
Your first consultation is free. No commitment, no pressure — just a conversation to see if we're the right fit.
Book Free ConsultationOr call us: (672) 648-0512